I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.
However， when I called your Complaints Department， the girl who answered my phone was very rude. For one thing she interrupted me continually， for another she even said that the fault was my own. Needless to say， such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined， and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.
An early response will be appreciated.
Dear Sir or Madam，
I bought an electronic dictionary from your online store on January 1st，but I found it has some problems after using it for a short period of time.
To begin with，the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition，the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally，I find this to be pletely unacceptable.
Therefore，I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.
Dear Mr. Gao,
I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day， but there was no image when I turned it on at home. There might be something wrong with the new-bought TV，so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.
To Whom It May Concern，
①I am writing to plain about the poor service of yourI received when.
②The causes for my dissatisfaction lie upon three points as follows: 1) _____ (抱怨资料的一个方面); 2) _____ (抱怨资料的另一方面); 3) (抱怨资料的第三个方面). ③Under these circumstances， I find it difficult to(客观的评论).
④I am sure that you are able to thoroughly understand my discontent， which you are bound to replace with a satisfactory solution. ⑤I would be grateful if you could _____(表达本人的愿望)as soon as possible.
①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a plaint about.
③The reason for my dissatisfaction is _____（总体介绍）. ④In the first place，______（抱怨的第一个方面）. ⑤In addition， ______ （抱怨的第二个方面）. ⑥Under these circumstances， I find it_____（感觉） to _____（抱怨的方面给你带来的后果）.
⑦I appreciate it very much if you could _____（提出推荐和请求）， preferably ______（进一步的要求）， and I would like to have this matter settled by _____（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply.寻范文 上 gongwen.1kejian.